FREQUENTLY ASKED QUESTIONS:

FAQS


ANSWERS to your questions and faqs
How do I prepare for the fit? Click here to see what to bring and how to prepare
What do I bring to the fit session? Click here to see what to bring and how to prepare
How do I choose the right fit package for me? Click here to see how to select your fit.
How does Retül fit work? Retül 3D motion capture bike fitting system is indisputably the most advanced fitting system in the world. Read here how it works.

The best fitting technology is nothing without an experienced and skilled operator. How you use the technology and the philosophy of bike fitting have a lot to do with the success of your bike fit.  Read here our philosophy in fitting and in operating as a bike fitting service provider

How do I select a fitter? Selecting your fitter is probably the most significant decision you'll have to make when thinking about getting a bike fit. Not all fitters are the same. Experience, quality of work, ethics and technology are, among others, the key parameters to evaluate if a fitter is fit to fit you.

You wouldn't just let anyone cut your hair, right? Don't just let anyone do your bike fitting.

Click here to see a list of of items to check when selecting your fitter.

Is Retül bike fitting system better than other systems? No doubt, Retül is the most advanced bike fitting system available. It has been the true and only live 3D motion capture bike fitting system for the last decade. It's head and shoulders above the rest for the amount of relevant and accurate data it provides a fitter.

With 1mm accuracy in 3 Dimension, what Retül can see is the fine details of your motions while riding your bike. That fine level of details is what's needed to make you faster or help you be comfortable or prevent a injury reoccurrence or even help prevent it. No other fitting system can claim that.

See here the Retül technology.

See here a comparison to traditional (AKA old school) bike fitting.

Some shops charge less and other charge more for bike fitting. What's the difference? There is a great variety of pricing in bike fitting.  Mostly, pricing varies by level and quality of service, technology used and experience of the fitter. There are also more advanced fit packages that cost more.

The old saying: "You get way you pay for", does apply to bike fitting - mostly. Because there are no agreed-upon standards of bike fitting pricing or a baseline for service level standard for the technology used, most shops and fitting centers will charge what they can - regardless of the service level they are actually providing. So be careful and selective about your bike fitter, and don't judge by pricing alone. See here how to select your fitter.

You may have a fit professional using outdated or inferior technology, charging the same as a certified fitting professional. There are a few fitting technologies out there. Some are better than others, but none compare to Retül -which has become the industry standard for setting the highest level of quality. See here the Retül technology.

If you shop for a Retül  fit, the price is pretty consistent across fitters. However, because not all fitting centers use certified operators, just getting the technology is not enough. Check your fitter on Retül's site to make sure that the individual actually working with you is certified. All too often that's not the case.

Is there any additional charge to the cost of fitting? There may be. Sometimes, the fit requires fit consumables like:
  • Stem
  • Cleat wedges
  • Cleat risers
  • Pedal extenders

These items are not included in the cost of the fit. We make sure to keep the costs down on these consumables. We positively don't install what's not needed. We don't want the fit process to be tainted by sales. If you need a part you really need it and we'll discuss with you all options.

I was fit at my bike shop when I purchased the bike. Do I need to be fitted again? Probably. Most bike fits done at the shop after a bike purchase are just meant to be a basic set up: seat height. It's very unlikely that a proper fit was done. A proper fit should at minimum involve:
  • Pre-fit analysis
  • Cleat adjustments
  • seat height/fwd/aft adjustment
  • stem length and height adjustment

If the fit took less than a couple of hours, then you should be considering a proper fit. Read here the steps that should be followed by a fitter to ensure the success of your fit. And read here our fitting philosophy.

How does your bike fitting differ from others and the bike shops that offer it? We are the only independent and dedicated bike fitting center in South Florida.

All we do is bike fitting and performance testing. We don't sell bikes, components, nutrition or anything else. We are not attached to a bike shop -but we collaborate with many.

We find that to be important, so that the fitting process is never tainted by sales considerations. If you need something, it's because it's part of your fit, not an add-on sales.

Also, being independent has allowed to develop our business completely driven by bike fitting and research considerations. Some fitters find extravagant the extend to which we went to select the highest quality of our equipment. Most called us crazy for developing our own technology for the time, effort and expense it took. Had we been in a bike shop (or average fitters), we wouldn't have been able to develop our craft to this level of refinement.

But since we are unbound by any consideration other than our own survival, we created an environment that is technology-rich, educated, maniacal about human performance and driven by one and only consideration: the utmost success of your fit.

You are serious about your bike riding/racing. We are serious about your fit. Read more about us.

I have some pain after I ride, but a couple of days later I am OK. Is it normal or should I get a bike fit? Pain is never normal. Pain should not be part of your cycling experience. But it's all to common.

Fortunately, a pain that comes with riding and goes away with resting is not permanent -yet. It's called a repetitive use injury. Over time, it may actually develop in something more severe. A medical professional is the most appropriate person to consult for any injury.

A proper Retül bike fit can address the underlying issues causing the pains. Our experienced Retül fitter will be able to neutralize the source of the biomechanical mis-alignment and help you begin the recovery process and riding pain-free. See here options for getting fitted for minor aches/pains and for major pains/injuries.

I have persistent pain that doesn't go away with rest - ever. I can still ride. What fit level should I choose? Persistent pain is never good. We suggest first seeing a doctor to find out if this could be a serious issue. After you are clear with your doctor, you should select the "Fit for Injuries" level fit.

Pain could be a low level discomfort like a shin splint, or a medium level like carpal tunnel syndrome or high level like IT band or peroneal tendonitis. If it doesn't go away within a day or two of rest, then it's time to get to the root of the problem.

As compared to a regular Retül 3D bike fit, the Fit for Injuries protocol uses Retül's fine resolution for 3D motion to focus first on the factor causing the pain/injury, then performance. More time is spent discovering the underlying causes and re-aligning your biomechanics and ergonomics to neutralize the problem. The process is longer than a typical Retül 3D fit for someone without persistent injuries. See here more info about Fit For Injuries options and pricing.

What if I have more than 1 bike? Do you fit any type of bike? Congratulations. Many cyclists engage in more than one riding discipline and/or have more than one bike. It's good to switch it up.

Yes! We can fit you to just about any bike you have. Road, track, cross, tri, mountain, hybrid, you name it, we have done it. We are even developing a system to fit recumbent bikes.

The good news is: we offer discounts for fitting more than one bike. We understand that once you felt the goodness of being fitted on one bike, you'd like to be fitted on all the other bikes. And we know you are not made of money.

Here we come to the rescue. All our returning customers who have been fitted before by us with any of the Retül protocol fit package enjoy $100 off their next fit. See our pricing page for more info.

Can you fit my 2 bikes in the same session/day? Sure we can. And we do on a regular basis. It's an efficient way for you to make the best use of your time spent with us.

And, of course, you enjoy the 2nd+ bike discount: $100 off any Retül fit package. Your choice of level. Go ahead. Go Pro level fit. With savings this good, it's a good option.

Do you offer any discounts? Yes we do!

The most popular discount is the 2nd+ bike discount: $100 off any Retül fit package for.

We also offer group pricing for large teams and groups. Discounts vary by the size of the group and it's best to reach out to us to discuss a plan that fits your group/team.

I have been fitted before. I just need a quick check. Do I need to pay for a full fit? No you don't. You need a fit review.

A fit review is the same process as your original fit, but because we have already done all the work during the original fit session, it's much faster since we have to focus on just updating. We review your current position and make the changes necessary to the fit to assure its integrity to the original or even new specs (if you lost weight, for example). It's faster than the original fit and it's cheaper -a simple charge by the hour.

We know you are not made of money. That's why we have a great fit warranty program and super-fair fit review pricing if you are outside your warranty period and need tweaks or have done equipment changes since the fit.

I have changed my shoes. Do I need to come back for a fit review? Yes. Absolutely. If you change your shoes - like any other point of contact on the bike (shoe/pedal/cleat, seat height/fwd/aft, stem length/position)- you changed your fit. Radically.

Shoes have different stack height (thickness) at the sole. Also, they have different sole/last profile. That changes completely the position of your foot within the shoe itself and with respect to the cleats and pedal axle, changing your fit. Leg extension and knee-over-foot parameters are most adversely affected.

We have seen some shoes change the seat height by as much as 10mm!

Fortunately, we know that parts need upgrading over time. And we know you are not made of money. So we have a good program for you to help you keep your fit integrity and save.

It's best to come for a fit review with the new shoes and new cleats too. We'll set you up right and help you protect your original investment in time and money into your bike fit. Check out the super-fair fit review pricing.

I am thinking about changing my saddle. Does it affect my fit? It positively does. Even if you measure exactly where the old saddle was placed and match the location, the seat profile is different and your sit bones will sit in a different location than the original saddle.

This will throw the fit off, significantly. Fortunately. we know that parts need upgrading and we know you are not made of money. So we have a good program for you.

It's best to come for a fit review with the new saddle. We'll set you up right and help you protect your original investment in time and money into your bike fit.

Does changing pedals affect my fit? Yes, it does. Unless you are swapping one-for-one with the exact same pedal.

Pedals have different stack height from the spindle to the engagement platform. Even pedals of the same brand have varying stack heights. This throws off the fit, as it changes your leg extension.

If you are changing brands, then the changes are clear: new platform, new cleat.

Fortunately. we know that parts need upgrading and we know you are not made of money. So we have a good program for you.

It's best to come for a fit review with the new pedals. We'll set you up right and help you protect your original investment in time and money into your bike fit.

My cleats wore out. I am not sure I can install them myself in the same position. Can you help? Sure we can. Changing cleats for new ones is something we do often for our customers.

It helps keep them aligned to the original fit set up.

Fortunately. we know that parts need upgrading and we know you are not made of money. So we have a good program for you.

It's best to come for a fit review with the new cleats, pedals and bike. We'll set you up right and help you protect your original investment in time and money into your bike fit.

I just changed a component (saddle, pedals, handlebar, shoes, etc.) on my bike. I just need a quick check. Does the fit warranty apply or do I need to pay again? The fit warranty covers you for 60 days since the original fit, provided that you don't make any changes to your fit. The idea of the warranty is for us to further improve our original job to your liking. In case something didn't quite work out the way we were expecting in the studio. We basically warrant the quality of our original fit outcome by giving you 30 min free bike fitting time. It's usually plenty of time to do the little tweaks needed.

When you swap parts your fit is no longer the original job we did. So, we can't warrant that. But we have a very friendly and cost saving program to help you maintain the integrity of your fit across equipment changes.

It's best to come for a fit review with the new equipment. We'll set you up right and help you protect your original investment in time and money into your bike fit.

I just bought a new bike. I have been fitted by you before. Do I get a break on fit pricing? Congrats! Schedule an appointment with us to get fitted on your new bike with confidence.

You enjoy the 2nd+ bike discount for any Retül fit session. You will be set up with the same attention to details as we did on your original bike. Because we already know you and your needs, this fitting session will be shorter than the original (usually 1 hr less).

That's our way to say thank you for being such an awesome customer.

I want to buy a new bike but I am not sure what size or geometry. Can you help? Yes, we can. A bike sizing fit session is what you would need to schedule.

Bike sizing is a process where we use a fit bike to find your ideal geometry and size given your body dimensions, limb ratios and geometry. A fit bike is a a stationary bike that can change shape to simulate any bike size and geometry.

It's a really cool process that helps you determine once for all the best crank length -given a geometry - and your real bike size. Modern bicycles vary so greatly in dimensions and geometry that often it's impossible to state you are a 54 or a 56, etc.

Triathlon bikes are the most complicated: geometries vary so much, sizing seem to follow no standard at all. We have sized the same rider in a S in a Specialized Shiv and a L on a Scott Plasma. That must be confusing to customers. But not to us.

Bike sizing will give you the only set of measurements that are positively standard across all brands and models: reach and stack. Couple that info with the correct crank length and you are ready to shop as an informed consumer - not at the whim of what the bike store wants to move off the floor.

This is a 2 sessions process. On day 1 - before purchase- you'll get sized to find the right geometry and size. On day 2 -after the purchase- you'll be fitted to your new bike to ensure the perfect fit . See here more details on pricing and process.

I have been fitted before by you. I want to buy a new bike. Can you help with the size? Yes, we can.

Depending of whether your original fit was a success or if we found the size/geometry to be off, you have 2 options.

  1. Original size was correct. We can tell you the right size from our fit data .
  2. Original size was not correct. We need to schedule a sizing session to find your true geometry/size.

Of course, we recommend coming for a fit with your new bike. Or if you need sizing, see here more details on sizing pricing and process.

In any case, you'll enjoy our returning customers 2nd+ bike discount for any Retül fit session. You will be set up with the same attention to details as we did on your original fit. Because we already know you and your needs, the fitting session may be shorter than the original (usually 1 hr less).

How do I reserve the Q-Rings to test? How does the test program work? Call us and we'll discuss your specific needs and reserve your Test Q-Rings.

Depending on your type of bike (road, tri or MTB) and needs, the ring size and BCD will vary. We'll help you determine the right one for you.

NOTE: we don't install the rings. Please have your bike shop install them.

You can keep the Q-rings for 2 weeks to test. You'll be required to pay a deposit for the full the price of the Q-Ring/s tested. At the end of the test period, if you like them, we will order the rings for you (2-5 days turn around) and keep the deposit. If you don't purchase the Q-Rings from us, your deposit will be returned minus $50 for the Q-Ring fit service time and use. See here for more details.

How does the Selle SMP Test saddle program work? It's very simple. Set up and appointment and come by the studio with your bike.

We'll size you for the right saddle for you, depending on your needs and configuration.

We'll install the Test yellow/red saddle and tune it for you. You can keep it for 2 weeks to make sure you like it. You'll be required to pay a deposit for the full the price of the saddle. At the end of the test period, if you like the saddle, we will swap it out for a saddle in your choice of color (if available) and keep the deposit. If you don't purchase the saddle, your deposit will be returned minus $50 for the saddle fit service time and use. See here for more details.

NOTE: the test program doesn't provide bike fitting of any kind. But you'll enjoy a discount if you book a bike fitting session and purchase the saddle at the same time.

Call us and we'll discuss your specific needs and reserve your Test Selle SMP saddle.

Do I get any type of report after my fit?

 

Yes! You get a full report after your fit.

All the documentation of your case is summed up in a PDF file. The most important is a file called Retül Bike Report. This file contains the final measurements of your bike fit. It will allow you to restore your fit in case something gets moved around.

We e-mail you all the fit files immediately after your fit.

Of course, we keep records. We can always look back at the files in case it's needed.

How do I get my fit files? We e-mail the fit files in a PDF file immediately after your fit. They can be opened on any computer or smart phone.

If you can't find your fit files, here is what to do:

  • Search you inbox for an e-mail  from perfectbikefit@gmail.
  • If you are unable to find our e-mail, we can e-mail you the fit files again. Be aware: it may take time.

For faster access, we recommend saving your fit files as soon you receive them at the end of your session.

We suggest saving them on your local phone storage, so they are available regardless of location or reception.

 

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