We stand behind our customers and our work.
We earned our reputation not only for the quality of the fit
results, but also for taking care of our cyclists above and
beyond - and over extended periods of time.
We understand that in some rare circumstance, things that have
worked perfectly well in the studio don't quite work exactly the
same in real life. Or, sometimes, you need just a little
tweak for the fit to be exactly perfect.
We hear you. We understand. We are with you.
Every fit comes with a free 30 minute fit review within
60 days of the original fit.
What does it mean? It means that you can come back
to the studio and share with us your experience and we'll work
with you to make it just right - the way you want it. 30 min is
usually plenty of time to address anything that comes up after
the original bike fitting session. 30 min
is actual fit time -not counting set up time.
|There are some limitations you may want to keep in mind.
We ask of our customers to be respectful of our craft
and understand that there are limits to what can be done "under
- The fit
warranty doesn't apply if you altered your fit in any way. For
example, you changed your shoes, or the saddle. In general, if
you change a touch point on your bike (shoe/pedal/cleat, saddle/seatpost,
handlebar/stem), you have altered your fit on your own will.
- The fit warranty is meant to cover small
adjustments and tweaks to address little issues that
might have creped up. It's not a free upgrade to a
more advanced fit package.
We understand that some changes are sometimes
necessary. Cleats wear out. Saddles need replacing. It
happens. However, your changes/improvements to the
bicycle are out of our control and we can't warrant what
we didn't do.
Occasionally, we find bigger issues to address than
your chosen fit package. We are good at working with you
and suggesting a change in course at the time of the fit
-if needed. But if you chose a certain package (maybe
because of budget constraints) and we couldn't
address some issues during your original fit, it's likely that
you might have chosen a fit level that was not adequate
to your situation (for example, choosing a Retül 3D
advanced fit to address a nagging pain that would have
been better addressed by the Fit For Injuries package).
The fit warranty covers your chosen package and cannot
become an upgrade.
Use good judgment and don't be afraid of asking
More importantly, you are not on your own
if you need some extra time or a more advanced package
after your original fit. We have a ongoing
maintenance bike fit program to
address this need in the most economical way: a fit
review (see below). A Fit Review applies to the original
bike fit on the bike you were fitted on.
Being out of fit warranty or needing to upgrade after
the fit doesn't mean you are on your own.
What happens if your needs exceed the 30 min free review or
if you altered your fit and/or you are out of warranty?
We are here to help and not to nickel and dime you.
You will need to book a fit
review and we'll work with you restore or re-align your fit
to your new situation.
FIT REVIEW AND PRICING
The general guidelines are as follows:
The first 30
min are free within 60 days of the original fit
(unless you altered the fit; then it's void, see above). After
$75/hr up to a max of your original fit price minus $100 (the 2nd+ fit charge).
to a higher level package: $75/hr up to max of higher
package price minus $100 (the returning customer discount).
Pro Fit, Fit
For Injuries and Fit For Weight Management may incur extra
costs due to the extended work required -although it's
WHAT IS A FIT REVIEW?
A fit review is a
version of a bike fit. It uses the same
technology and methodology of
the original fit
and takes less time because we already have a baseline
It applies only to your original bike fit on the
bike we originally fitted you on. It cannot be
applied to another bike.
It addresses specific
situations (like a new pair of shoes) to help you
maintain the integrity of the original fit or improve it.
It's designed to keep the fit
recurring costs down to a minimum.
We partner with you in
maintaining your fit throughout the lifespan of your bike
and preserve your original
investment in time and expense into the fit with a reasonable
fee schedule. See it here.
There is no money
back guarantee. Sorry, but we are a service provider and not a
merchant. You cannot return a fit for refund. We are sure you
understand, as this is common practice among service providers
of any kind.
Please look at the
pricing page where we discuss in detail the different options
available for re-fit, 2nd+ fit and upgrades and on-going
maintenance of you fit across equipment changes and upgrades.
You'll find many options.
like a new stem or a saddle could be part of your fit. We work
extensively in the studio to make sure those items are sized
exactly to you. We also make sure that the parts we use are fit
to your liking. We'll discuss these parts with you and make sure
you agree that are needed and you feel comfortable with them
before installing them. We install only what you need, nothing
more or less. We use high-quality components with some
of the best specs.
components we install on your bike are an integral part of
the fit -they are not an upsell (that's why we encourage
you to bring your own parts, if you like). We want you to walk out
of the studio with a complete fit and not with recommendations
for parts to install on your own. That's why we stock "bike
fitting consumables" like stems and seatposts.
We understand that
sometimes you may be loyal to a brand. Or you may like a certain
bling. We support you. We'll tell you exactly the specs of the
equipment we installed during your fit and we will even give you
the instructions on how to replace (one-for-one) parts like a
stem or a seatpost with your own favorite brand/model without
altering your fit. With the PDF file we e-mail you after the fit
session, you can do it - or you can let us help you too, if you
You will walk out of our studio with the fit
finalized using our components as necessary. That's the only way
to guarantee the success of your fit and your satisfaction..
Once a part is
installed on your bike as part of your fit (like a saddle, a
stem, a seatpost), you own it. We don't do loans (with the
exception of the Selle SMP Test saddles for which we have a
specific test program, see here)
and we cannot take parts back for refund after they have been
installed. They are an integral part of you fit.
Shall you need to
execute a manufacturer warranty due to defects, you'll need to
follow the guidelines of that manufacturer. We'll gladly
support you in getting in touch with the manufacturer to get an RMA. We don't process RMAs and/or exchanges, but we'll help you
and give you all you need to get a part replaced by the
manufacturer whenever you have a legitimate claim.
There is no
stated, assumed or otherwise implied warranty on any alterations
on a bicycle and/or any component that may be necessary to
execute during a bike fit. This applies especially to cutting or
trimming of bicycle parts like an integrated seat mast and/or a
seatpost and handlebars. Once you give permission to cut or
modify a part, the process is irreversible and we cannot be held
responsible for it.
You know how this
works. Use good judgment and don't be afraid of asking
questions. We are here to help.